Maintain a calm, cool, and confident presence even in difficult situations

Emotional intelligence is a leading indicator of success that results in more confidence; stronger teamwork; and good results for individuals, teams, and organizations. Emotionally intelligent leaders know how to sense, understand, and manage their emotions to improve decision making, performance, and overall engagement in the workplace.

• What emotional intelligence is and why it matters
• How emotional intelligence is tied to your success
• Understand how your reactions impact others
• Develop better self-awareness
• Methods for managing your emotions under pressure
• Use empathy to defuse emotions
• Improve your interactions with different personality types
• Build strong working relationships

Who should attend: All levels of management