Professional & Organizational Development

Dedicated to your Professional and Organizational Development

The success of Minnesota businesses is dependent on a highly-skilled, educated and productive workforce. Regulations, customer demands, quality requirements and global competition require all levels of the organization to perform at the top of their game. All businesses need to develop operational sophistication to predictably deliver quality products to customers – on time.


Does your organization have an effective training program?

If you want to develop a strong culture that drives consistently exceptional results, this may be a good time to consider developing one.

In any organization, there are essential skills and capabilities that everyone needs to have and expectations that need to be set for what good looks like.

Organizations need to lay a foundation of a common framework by providing essential training as well as a development plan for each individual.

There are fundamental skills everyone needs as well as job specific and process specific knowledge and skills to ensure roles are filled with competent and capable people. This means we need to define what each role needs to know and provide a path to increase their competencies.

We can work with you to develop an overall training solutions plan for your organization. Contact Heidi Braun today.


This immersive course focuses on communicating ideas in English, and will help au pairs and nannies to prepare themselves for working in an English-speaking environment. Participants will improve conversational confidence, fluency, and listening comprehension, including understanding different American accents, common phrases and idioms, and expressions that will help you interact with family and community members.

>> View the Conversational English Course

This introductory writing course focuses on projects useful for students working as au pairs and nannies. The assignments involve critical reading, thinking, listening, and writing for a variety of audiences.

>> View the English Composition for Au Pairs Course

Two valuable and interactive classes being offered to help you reach your stenographic realtime and captioning professional goals!

>> View the Realtime Principles Course

>> View the CART/Captioning Technology Course

Employers everywhere are struggling with hiring and retaining employees. The costly and ineffective approach taken by many is to simply pay more salary / wages. This leads to diminishing returns and ultimate failure to stabilize a  strong, cohesive workforce. However, the organization as a whole can be much smarter and efficient in their methods and take a more thoughtful look at the their hiring and initial phase of employment processes. This session presents answers, solutions and an opportunity for participants to take a hard look at their current methods and make immediate improvements. Many ideas will be presented along with time for individual process analysis and open class discussions.

>> View the Employee Retention and Hiring Improvements Course

Keeping everyone safe, preparing your work team and family for active threats. Learn what to do in case of an incident, no matter where you are. Thoughtful training to inspire self-confidence.

>> View the Preparing Your Work Team and Family for Active Threats Course

As the leader, it’s up to you to drive and communicate the overall culture of your area of responsibility. That can seem like a daunting task but it’s achievable when you follow a few simple ideas to create the cultre that’s best for your business.

This workshop will take the mystery out of creating a healthy workplace culture.

>> View the Create a Healthy Workplace Culture Course

Develop strategies to drive and manage change. Identify the three reactions to change and how decision making impacts change. Adapt to changes quickly despite the uncertainty and complexity within the workplace. Execute change more effectively through proven strategies that simplify the change process. Apply a concrete set of principles for everyday tasks and changes.

>> View the Be Change Resilient Course

The 24 Hour training program was developed in 2009 to provide information and training about green cleaning and GS 42 certification. It was designed as a “train the trainer program for managers and supervisors of cleaning service companies and organizations. This program is the only training program in the U.S. recognized by the Green Seal organization.


>> View the GS 42 Certification Training Course

Learn to operate specialized electronic systems and equipment to become a 911 Telecommunication Professional and earn up to $19.25/hour.

Types of jobs I can get with this training

  • 911 Operator
  • Ambulance Dispatcher
  • Emergency Communication Dispatcher
  • Emergency Telecommunications Dispatcher

>> View the 911 Dispatch Operator Training course

PMI credentials certify your understanding of, and competence in, the PMI Project Management Framework, and show that you know how to define business expectations, determine, and provide project status measurements and drive empowerment across multiple business units. This exam preparation course is designed to help you successfully gain this highly desired PMI credential.

>> View the Project Management Professional Certification Prep Class course

This 2-hour online workshop introduces participants to the challenges of working in a remote team and provides best practices for creating an effective virtual team environment.

>> View the Working in a High-Performance Remote Team course

This 2-hour online workshop introduces leaders of remote teams to some of the challenges of leading a dispersed workforce and provides practical solutions for meeting them.

>> View the Leading Virtual Teams course

This 2-hour online workshop introduces leaders of remote teams to some of the challenges of leading a dispersed workforce and provides practical solutions for meeting them.

>> View the Working Remotely Effectively course

Developing the talent of others is critical to stay competitive in today’s workplace. Learn and apply a comprehensive talent and performance management process so that you can better diagnose performance gaps and deploy the appropriate development plans to effectively empower others’ potential.

>> View the Developing Talent and Managing Performance course

The focus of this interactive and introspective class will provide you with a master plan for successfully implementing a systematic process for living a more balanced and integrated work life. Explore the work-life paradox and see another, more effective perspective. Discover practical tools and resources for finding more balance in your work and life. Implement the six elements for creating a peaceful path at work and in the home.

>> View the Finding Work-Life Balance course

Develop the leadership skills you need to transition into a supervisor role in this 16-hour live online training workshop. Whether you’ve recently moved into a supervisor role, you’ve been in the role for awhile and want to improve your skills, or you want to prepare for a future supervisor role, this training is for you.

>> View the New Supervisor Skills Workshop course

To be effective, a writer needs both a message that others want to hear and the mechanics to make it clear. To get the attention of your busy reader, you need the skills to write as concisely and clearly as possible. This course will show you how to combine a tactful message with the proper grammar so you get great results and be seen as a credible professional.

>> View the Business Writing Basics for Professionals Course


On site – Online – At Our Campus – At Your Place of Business

* These programs can be customized and delivered at your business site. Contact Heidi Braun for group rate options.

This introductory series equips new and emerging leaders with the fundamental skills for building trust and influence, interpersonal communication, training, coaching, and motivating employees – everything you need to step confidently into your leadership role.

This hands-on course delivers maximum content with a minimum time commitment. Skills are developed through group discussion, case studies, self-assessments, on-the-job application, and a weekly one-on-one coaching call with the instructor.

>> View the Aspire to Lead Certificate Series

Leadership Academy is designed to provide leadership opportunity for career-focused individuals and refine skills which are applicable to their own unique environment. This year, Leadership Academy will explore the fundamentals of Leadership Foundations. Participants will discuss ways of growing in leadership capacity and personalize future goals. Each session offers hands on professional development, mentorship with community guest leaders, and goal identification that fits within personal leadership plans.

>> View the Leadership Academy course

Anoka-Ramsey Community College Leadership Academy Series – The Leader Within – The Leader Within academy builds on the Discover Your Potential academy. If you have taken the Discover Your Potential academy, build on the skills you have learned. Apply what you have learned and start coaching others for success. 

>> View the Leadership Academy Series – The Leader Within Course

Become a Lean Practitioner in as little as six months.

Required Workshops (in recommended, not required, sequence)

  • Lean Manufacturing with a hands-on simulation – full day
  • 5S and Visual Management – 4 hours
  • Understanding Processes – 4 hours
  • Standard Work – 4 hours
  • Introduction to A3 Problem Solving – 4 hours

Elective Workshops (pick one elective)

  • Root Cause Analysis – 4 hours
  • Setup Reduction – 4 hours
  • Value Stream Mapping – 4 hours
  • Lean Daily Management – 4 hours

>> View the Lean Practitioner Certification Course

Management is not an easy job, especially when you’re new.  This new role comes with extra responsibilities and challenges that you never had to deal with before. Including managing friends and former peers. All of this can add extra stress if you don’t have the tools and strategies to successfully make the transition. This session will cover everything you need to know about making the leap from employee to manager smooth and effective.

Who should attend: Team Leads, Supervisors, New Managers, Aspiring Leaders

>> View the From Employee to Manager: What You Need to Know Course

Communication is a crucial skill for leadership success. This session focuses on enhancing your communication skills by improving self-awareness, overcoming barriers, improving listening, and managing meetings so you can get better results.

Who should attend: All levels of management

>> View the Communicate for Results Up, Down, and Across the Organization Course

Emotional intelligence is a leading indicator of success that results in more confidence; stronger teamwork; and good results for individuals, teams, and organizations. Emotionally intelligent leaders know how to sense, understand, and manage their emotions to improve decision making, performance, and overall engagement in the workplace.

Who should attend: All levels of management

>> View The Emotionally Intelligent Leader Course

Whether you’re speaking to a small group or the entire company, getting comfortable speaking in front of people is one of the best things you can do for your career. People who speak with poise and confidence are admired by their peers and are seen as high potential employees by upper management. Don’t let the fear of public speaking keep you from being seen as the competent professional that you are.

Who should attend: Business professionals who want to feel more comfortable speaking in front of groups

>> View the Presentation Skills course

Success in management depends on understanding what motivates people to do a good job. Demotivated employees produce lower quality work, complete less work, and are more likely to leave. Gain insight into how to motivate people to do their best work.

Who should attend: All levels of management

>> View The Leading Drivers of Employee Motivation Course

The Public Safety Leadership Training Program is designed for public safety and service leaders in fields such as law enforcement, emergency management, fire service, public health service, emergency medical services, environmental health and safety services, nonprofit organizations engaged in public safety and service, homeland security, and public administration to develop the essential leadership skills they will need to direct and manage public safety and service programs and teams. This certificate is designed to support mid- and senior- level leaders, including military service members and those planning to transition into civilian service.

>> View the Public Safety Leadership Training Program – Phase 1 Course

>> View the Public Safety Leadership Training Program – Phase 2 Course

Required Workshops

  • Positive Leadership: Roles of the leader
  • The Art of Communication
  • Emotional Intelligence
  • Understanding and Valuing Differences
  • Conflict Management and Productive Conflict
  • Performance Coaching and Feedback

>> View the Supervision Fundamentals Certificate course

Respect, influence, and trust are key to becoming a leader that others want to follow. If you want others to see you as a leader, you have to first see yourself as a leader. It starts by making a decision about how you want to be perceived and is reinforced by consistently demonstrating those traits.

Who should attend: All levels of management

>> View the Lead by Example to Gain Respect, Influence, and Trust course

This course uses the Everything DiSC® Workplace Profile to gain a better understanding of your communication style and how it impacts your interactions with others. Everything DiSC® is an assessment that helps you build more effective working relationships based on an understanding of different behavioral styles. Better employee communication means efficiency on both individual and company levels.

Who should attend: Anyone who wants to improve their communication skills

>> View the Communicating Effectively with Your Co-Workers course

Training, coaching, and developing your team takes time but it’s an investment that pays off with happier, more productive employees who will stick around longer. Set people up for success by providing a thorough training plan to ensure they get started on a positive note. Ongoing coaching empowers employees to become more effective, committed, and productive. Coaching is more than telling people what to do. It requires awareness, patience, and the ability to ask good questions to help people excel on the job.

Who should attend: Team Leads, Supervisors, Managers

>> View the Train, Coach, and Develop for High Performance course

This is a 4-session Certificate Series. Over the course of the series, participants will use the tools to solve an actual on-the-job problem and come up with an implementation plan.

Who should attend: Supervisors and Managers

>> View the Creative Problem Solving course

Resources & Expertise to Meet Your Goals

Evolving technologies, global competition and economic pressure place new demands on business. Developing new strategies and improved competencies will help your business succeed.

Professional & Workforce Training Provides:

  • Consulting, assessment, research, planning and organizational development services
  • Training plan development
  • College credit that can be applied towards an academic diploma or certificate
  • Online training program design and development
  • Certifications, licenses and continuing education units (CEUs) across industries and trades

Grow your organization’s leaders from the inside out. Through classes and training designed for sustainable growth and results, we will help you achieve all the leadership and development goals for your business.

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Customized Courses:

We also offer many customized courses depending on demand. If you are looking for a course in the following areas, please fill out our waiting list form.

  • Assessments – 360, Leadership, DISC & More
  • Change Management
  • Coaching & Mentoring
  • Cross Generational Management
  • Customer Satisfaction & Service
  • Developing Emotional Intelligence
  • Effectiveness & Accountability
  • Harassment Awareness
  • HR Fundamentals
  • Interpersonal Communication
  • Intercultural & Leadership Development
  • LEAN
  • Negotiation Skills
  • Organizational Agility
  • Performance Feedback & Management
  • Presentation Skills
  • Project Management
  • Sustainable Leadership
  • Teamwork & Partnering
  • Time Management
  • Written & Verbal Communication