Professional & Organizational Development

Dedicated to your Professional and Organizational Development

The success of Minnesota businesses is dependent on a highly-skilled, educated and productive workforce. Regulations, customer demands, quality requirements and global competition require all levels of the organization to perform at the top of their game. All businesses need to develop operational sophistication to predictably deliver quality products to customers – on time.


This new realtime course series will teach the skills necessary to offer Realtime, CART Captioning, and/or Broadcast Captioning as a professional service.  Each class will focus on specific realtime principles AND each week new realtime evals will be provided.  There is always something new to learn while working on your realtime!  Curriculum was carefully designed by experts in the captioning field.  Earn up to 1.6 Continuing Education Units each course.

Reporters will earn a Certificate of Completion after each course completed and a Certificate of Proficiency-Literary upon passing three 5-minute literary realtime evaluations at 180 wpm with 97% realtime accuracy and a Certificate of Proficiency-Testimony upon passing three 5-minute testimony realtime evaluations at 200 wpm with 97% realtime accuracy.

>> View the Become a Successful CART Captioner and Broadcast Captioner Course

Employers everywhere are struggling with hiring and retaining employees. The costly and ineffective approach taken by many is to simply pay more salary / wages. This leads to diminishing returns and ultimate failure to stabilize a  strong, cohesive workforce. However, the organization as a whole can be much smarter and efficient in their methods and take a more thoughtful look at the their hiring and initial phase of employment processes. This session presents answers, solutions and an opportunity for participants to take a hard look at their current methods and make immediate improvements. Many ideas will be presented along with time for individual process analysis and open class discussions.

>> View the Employee Retention and Hiring Improvements Course

Keeping everyone safe, preparing your work team and family for active threats. Learn what to do in case of an incident, no matter where you are. Thoughtful training to inspire self-confidence.

>> View the Preparing Your Work Team and Family for Active Threats Course

Civil unrest: It’s been happening close to home and across the country over the last year. Carrying on as though nothing has happened is not helpful. Leaders and managers need to be tuned in to how employees are impacted by these events and be willing to have real dialogue with their teams. We’ll show you how to have those tough conversations. This training will focus on the use of Restorative Circles to build transformative teams.

>> View the Civil Unrest: How to have tough conversations at work Course

Learn to operate specialized electronic systems and equipment to become a 911 Telecommunication Professional and earn up to $19.25/hour.

Types of jobs I can get with this training

  • 911 Operator
  • Ambulance Dispatcher
  • Emergency Communication Dispatcher
  • Emergency Telecommunications Dispatcher

>> View the 911 Dispatch Operator Training course

This 2-hour online workshop introduces participants to the challenges of working in a remote team and provides best practices for creating an effective virtual team environment.

>> View the Working in a High-Performance Remote Team course

This 2-hour online workshop introduces leaders of remote teams to some of the challenges of leading a dispersed workforce and provides practical solutions for meeting them.

>> View the Leading Virtual Teams course

This 2-hour online workshop introduces leaders of remote teams to some of the challenges of leading a dispersed workforce and provides practical solutions for meeting them.

>> View the Working Remotely Effectively course

The demand for pilots of unmanned aerial vehicles (UAV’s) or drones is growing rapidly.  Drones are in high demand for real estate, tower and utility inspection, storm damage assessment, public safety, disaster recovery, deliver, land mapping and film and television.

Anoka Technical College is proud to partner with Sky Eye Films to train pilots for these exciting careers.  This course details everything you will need to know to pass the Federal Aviation Administration (FAA) certification exam to operate a drone for commercial uses.

>> View the Drone Pilot Training (Virtual) course


On site – Online – At Our Campus – At Your Place of Business

* These programs can be customized and delivered at your business site. Contact Heidi Braun for group rate options.

Leadership Academy is designed to provide leadership opportunity for career-focused individuals and refine skills which are applicable to their own unique environment. This year, Leadership Academy will explore the fundamentals of Leadership Foundations. Participants will discuss ways of growing in leadership capacity and personalize future goals. Each session offers hands on professional development, mentorship with community guest leaders, and goal identification that fits within personal leadership plans.

>> View the Leadership Academy course

Anoka-Ramsey Community College will hold a Leadership Academy Series – The Leader Within – Beginning in February 2021! The Leader Within academy builds on the Discover Your Potential academy. If you have taken the Discover Your Potential academy, build on the skills you have learned. Apply what you have learned and start coaching others for success. 

>> View the Leadership Academy Series – The Leader Within Course

Become a Lean Practitioner in as little as six months.

Required Workshops (in recommended, not required, sequence)

  • Lean Manufacturing with a hands-on simulation – full day
  • 5S and Visual Management – 4 hours
  • Understanding Processes – 4 hours
  • Standard Work – 4 hours
  • Introduction to A3 Problem Solving – 4 hours

Elective Workshops (pick one elective)

  • Root Cause Analysis – 4 hours
  • Setup Reduction – 4 hours
  • Value Stream Mapping – 4 hours
  • Lean Daily Management – 4 hours

>> View the Lean Practitioner Certification Course

Management is not an easy job, especially when you’re new.  This new role comes with extra responsibilities and challenges that you never had to deal with before. Including managing friends and former peers. All of this can add extra stress if you don’t have the tools and strategies to successfully make the transition. This session will cover everything you need to know about making the leap from employee to manager smooth and effective.

Who should attend: Team Leads, Supervisors, New Managers, Aspiring Leaders

>> View the From Employee to Manager: What You Need to Know Course

Communication is a crucial skill for leadership success. This session focuses on enhancing your communication skills by improving self-awareness, overcoming barriers, improving listening, and managing meetings so you can get better results.

Who should attend: All levels of management

>> View the Communicate for Results Up, Down, and Across the Organization Course

Emotional intelligence is a leading indicator of success that results in more confidence; stronger teamwork; and good results for individuals, teams, and organizations. Emotionally intelligent leaders know how to sense, understand, and manage their emotions to improve decision making, performance, and overall engagement in the workplace.

Who should attend: All levels of management

>> View The Emotionally Intelligent Leader Course

Success in management depends on understanding what motivates people to do a good job. Demotivated employees produce lower quality work, complete less work, and are more likely to leave. Gain insight into how to motivate people to do their best work.

Who should attend: All levels of management

>> View The Leading Drivers of Employee Motivation Course

To be effective, a writer needs both a message that others want to hear and the mechanics to make it clear. To get the attention of your busy reader, you need the skills to write as concisely and clearly as possible. This course will show you how to combine a tactful message with the proper grammar so you can get great results and be seen as a credible professional.

Who should attend: Business professionals who want to improve their writing skills

>> View The Business Writing Basics for Professionals Course

The Public Safety Leadership Training Program is designed for public safety and service leaders in fields such as law enforcement, emergency management, fire service, public health service, emergency medical services, environmental health and safety services, nonprofit organizations engaged in public safety and service, homeland security, and public administration to develop the essential leadership skills they will need to direct and manage public safety and service programs and teams. This certificate is designed to support mid- and senior- level leaders, including military service members and those planning to transition into civilian service.

>> View the Public Safety Leadership Training Program – Phase 1 Course

>> View the Public Safety Leadership Training Program – Phase 2 Course

Required Workshops

  • Positive Leadership: Roles of the leader
  • The Art of Communication
  • Emotional Intelligence
  • Understanding and Valuing Differences
  • Conflict Management and Productive Conflict
  • Performance Coaching and Feedback

>> View the Supervision Fundamentals Certificate course

Strong organizations share a common connection from top to bottom that focuses on driving the strategic vision, mission, values, and goals. The leader is responsible for driving and communicating the overall alignment of the organization. A healthy culture is developed when the connection is clear between what people are doing and why they are doing it.

Who should attend: Senior- to Mid-Level Managers

>> View the Create a Healthy Workplace Culture course

Respect, influence, and trust are key to becoming a leader that others want to follow. If you want others to see you as a leader, you have to first see yourself as a leader. It starts by making a decision about how you want to be perceived and is reinforced by consistently demonstrating those traits.

Who should attend: All levels of management

>> View the Lead by Example to Gain Respect, Influence, and Trust course

This course uses the Everything DiSC® Workplace Profile to gain a better understanding of your communication style and how it impacts your interactions with others. Everything DiSC® is an assessment that helps you build more effective working relationships based on an understanding of different behavioral styles. Better employee communication means efficiency on both individual and company levels.

Who should attend: Anyone who wants to improve their communication skills

>> View the Communicating Effectively with Your Co-Workers course

Training, coaching, and developing your team takes time but it’s an investment that pays off with happier, more productive employees who will stick around longer. Set people up for success by providing a thorough training plan to ensure they get started on a positive note. Ongoing coaching empowers employees to become more effective, committed, and productive. Coaching is more than telling people what to do. It requires awareness, patience, and the ability to ask good questions to help people excel on the job.

Who should attend: Team Leads, Supervisors, Managers

>> View the Train, Coach, and Develop for High Performance course

This is a 4-session Certificate Series. Over the course of the series, participants will use the tools to solve an actual on-the-job problem and come up with an implementation plan.

Who should attend: Supervisors and Managers

>> View the Creative Problem Solving course

Whether you’re speaking to a small group or the entire company, getting comfortable speaking in front of people is one of the best things you can do for your career. People who speak with poise and confidence are admired by their peers and are seen as high potential employees by upper management. Don’t let the fear of public speaking keep you from being seen as the competent professional that you are.

Who should attend: Business professionals who want to feel more comfortable speaking in front of groups

>> View the Presentation Skills course

Resources & Expertise to Meet Your Goals

Evolving technologies, global competition and economic pressure place new demands on business. Developing new strategies and improved competencies will help your business succeed.

Professional & Workforce Training Provides:

  • Consulting, assessment, research, planning and organizational development services
  • Training plan development
  • College credit that can be applied towards an academic diploma or certificate
  • Online training program design and development
  • Certifications, licenses and continuing education units (CEUs) across industries and trades

Grow your organization’s leaders from the inside out. Through classes and training designed for sustainable growth and results, we will help you achieve all the leadership and development goals for your business.

3 Days - Professional Recruiter Training

Three locations to choose from

New to recruiting or you just want to enhance your recruiting skills? Cygnus Recruiter Academy recruiter training can help you get to the next level.

Non-credit programs that lead to a job
Students served
Companies we work with
Training hours provided

Customized Courses:

We also offer many customized courses depending on demand. If you are looking for a course in the following areas, please fill out our waiting list form.

  • Assessments – 360, Leadership, DISC & More
  • Change Management
  • Coaching & Mentoring
  • Cross Generational Management
  • Customer Satisfaction & Service
  • Developing Emotional Intelligence
  • Effectiveness & Accountability
  • Harassment Awareness
  • HR Fundamentals
  • Interpersonal Communication
  • Intercultural & Leadership Development
  • LEAN
  • Negotiation Skills
  • Organizational Agility
  • Performance Feedback & Management
  • Presentation Skills
  • Project Management
  • Sustainable Leadership
  • Teamwork & Partnering
  • Time Management
  • Written & Verbal Communication